Privacy Policy

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At CharDhamYatra.com ("we", "our", or "us"), your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, share, and protect your information when you access or use our website and associated services.

1. Information We Collect

To provide a seamless and personalised travel experience, https://travelchardham.com collects various types of information from users. This information helps us coordinate with our third-party service providers, respond to your queries, and improve the overall quality of our services. The types of information we collect include, but are not limited to:

a) Personal Information:

  • Full name
  • Mobile phone number
  • Email address
  • Gender
  • Age (where applicable)
  • Travel dates and preferences
  • Number of travelers in your group
  • Any specific requests or notes (e.g., medical needs, accessibility concerns)

This information is necessary to understand your travel requirements and to share them accurately with our vendor partners.

b) Location Data:

  • Matching you with local service providers for better coordination
  • Planning efficient travel routes and pickups/drop-offs
  • Notifying vendors about your real-time location for timely services

We only share your location data with third-party vendors involved in your itinerary and solely for service-related purposes.

c) Communication Data:

  • Messages or inquiries sent to us
  • Your responses to our messages
  • Feedback or reviews shared post-trip
  • Customer support chats and complaint follow-ups

This data is used to address your concerns, provide ongoing customer service, and improve our offerings.

2. Use of Information

At CharDhamYatra.com, the information we collect from you is used strictly to enhance your travel experience and ensure smooth coordination with our service partners. We do not directly provide travel or accommodation services but act as a mediator to connect you with verified third-party vendors. The collected information is utilised in the following ways:

a) Connecting You with Third-Party Service Providers:

We use your personal and travel-related details to match your requirements with appropriate, trusted vendors, including tour operators, hotel providers, transportation services, and local guides. Your details help ensure that the services you receive are tailored to your preferences, travel dates, and group size.

b) Sharing Information with Vendors:

  • Contact you for confirmations or service coordination
  • Arrange transportation or pickup/drop services
  • Prepare accommodations and meals per your needs
  • Handle any special requests or conditions (e.g., senior citizens, health-related needs)

c) Communication and Travel Updates:

  • Booking confirmations and status updates
  • Vendor contact details and check-in/check-out information
  • Emergency alerts or itinerary changes (due to weather, strikes, etc.)
  • Reminders, feedback requests, or follow-up messages after your trip

d) Service Improvement and Personalisation:

  • Personalized trip suggestions
  • Location-based assistance
  • Offers or deals relevant to your travel interests

3. Information Sharing and Disclosure

At https://travelchardham.com , we respect your privacy and are committed to protecting your personal information. We do not sell, rent, or trade your personal data to any third-party marketing or advertising platforms. However, to provide the services you request and to comply with applicable legal requirements, we may share your information in the following circumstances:

With Trusted Third-Party Vendors and Service Providers

  • Local tour operators
  • Hotels and lodging providers
  • Taxi and transportation services
  • Tour guides and service agents

With legal or Government Authorities

  • If required by law, regulation, legal process, or court order
  • To respond to lawful request related to fraud, criminal activity, or national security
  • To protect and defend the rights, property, or safety of travelchardham.com, its users, or the public

In case of Business transfers

In the event that travelchardham.com is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify users via prominent communication on our website in such a scenario and ensure the new entity upholds the same level of privacy protection.

5. Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience on our website. These help us remember your preferences, show you relevant content, and make the website work more efficiently.

Some cookies help us understand how you use the site so we can improve our services. Others help us show you relevant ads through our advertising partners.

You can choose to turn off cookies through your browser settings. However, this may affect how some parts of the website function.

6. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any modifications will be posted on this page, and the "Effective Date" at the top will be revised accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Continued use of our website after any updates constitutes your acceptance of the revised policy.

If you have further queries about our privacy policy, please contact our support team at contact@travelchardham.com